Frequently Asked Questions
Q. Do I have to buy shirts from you or will you print on shirts I provide?
No you do not have to purchase items from us, however there is an additional charge from our regular prices and you assume the risk of your items becoming damaged from processes. We can not make guarantees on customer supplied items. Please read our policies page for details on “customer supplied clothing”.
Q. My item was damaged when I received it, can I return it for a new one?
In most cases,Yes. Refer to our return policy for more information.
Q. How long will it be before I receive my order?
Our standard production time is 14 business days. This time begins after the entire final order as been submitted, and all artwork has been approved. If you order requires shipping to you, please allow for that time as well.
Q. I just received my order and need to 1-2 more items, What will it cost?
If you items were screen printed apparel, blankets or bags, and you are reordering within 2 weeks the price per item will remain the same as your previous order, and a setup fee of $5 will be applied. If your items were embroidered the price per item will remain the same as your previous order if you are ordering the minimum quantity of your last order. If you are ordering a quantity other than your original quantity the price will change accordingly. If you ordered Promotional Product(s) that we get from outside vendors, you will have to meet the minimum order amount and the price will change according to the quantity ordered at that time.
Customer Supplied Items Disclaimer
Customer supplied items can be decorated, but at your own risk and may be subject to a 25% up charge. We can not guarantee imprint quality on items not provided by Uniquely Yours. Uniquely Yours will not replace or reimburse you for items that become damaged or misprinted during the decorating process, as a result of but not limited to; tech difficulty, negligence, miscommunication , etc.
Items that arrived damaged or wrong, must be reported immediately within 48 hours of delivery date. Returned items that appear to be worn or washed, or mistreated prior to being returned will not be accepted for replacement. Accepted return Items will be eligible for repair, reimbursement, or replacement at Uniquely Your’s discretion.
In the event of an exchange because of a defect that can not be repaired, an exact match (brand, color, size) to the item will be provided. If that is not possible a refund or an alternative option may be offered.
*Sizing: The items sold are custom “decorated” ( imprinted or embroidered ) on demand, because of this we can not accept returns or exchanges for items that don’t fit as expected. We do our best to provide as much information as possible for each product, including sizing details.